FAQ

WHAT CAN I USE THE SUPPORT PORTAL FOR?

The portal can be used to request any changes you need, as well as to report any issues. Our system usually finds any faults or bugs, but if anything is missed, you can let us know.

HOW OFTEN CAN I USE THE SUPPORT PORTAL?

The support portal can be accessed 24/7 and there is no limit to the amount of requests you can make.

WHO IS ELIGIBLE TO USE THE SUPPORT PORTAL?

If you have any software, application, or anything hosted with us, you will be able to access the portal. In some cases, you may also be able access the portal if your software was not created by 3Squared. Get in touch with us to see if we can support your software that was created by someone else.

HOW MANY USERS CAN REGISTER?

There are no limits to the amount of your staff that can use the portal. We can create multiple-profiles for anyone who will be using the software at your end.

HOW MUCH DOES IT COST?

The support portal is free to use for all of our customers. For any work carried out, depending on the type of contract you have with us, you may be charged on an ad hoc basis, or with our more popular annual support service contract, which covers all tickets raised throughout the year. See ‘Our Packages’, for more details.

HOW LONG WILL IT TAKE TO RESPOND TO A SUPPORT TICKET?

Our support staff will respond to your request within 24 hours. If the ticket is high priority, you can let us know in the options and this will be flagged up by our support staff. Depending on the nature of the request, it will take between 1-5 days to rectify the issue or make the change. Our support staff will of course be in contact with you at all times to advise on timescales.